SOFIKO

Payment Policy and Website Terms of Use

Effective date: 01.03.2026

Welcome to sofiko.ee. These terms govern the use of the website https://sofiko.ee and the online ordering services provided by Sofiko OÜ. By using the website and placing an order, you agree to these terms.

1. General

Using the website means you agree to all terms described in this document. If you do not agree, please do not use the website.

2. Data protection and privacy

Personal data is processed according to our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

3. Company information

  • Company name: Sofiko OÜ
  • Owner: Besik Sagaradze
  • Registration code: 14954074
  • Authorized representatives: Marina Sagaradze, Besik Sagaradze
  • Address: Küütri tn 6, 51007 Tartu, Estonia
  • Email: info@sofiko.ee
  • Website: https://sofiko.ee
  • Phone: +372 5634 3939

4. Use of the website

Placing an order

You can order Georgian cuisine products through the website. By placing an order, you confirm that you will pay for the order and any related fees.

Payment

The following payment methods are available:

  • credit cards
  • Stripe
  • Apple Pay
  • Google Pay

We do not store credit card data on our servers.

Order confirmation

After placing an order, you will receive a confirmation via email or SMS. Preparation usually takes about 15 minutes. If it takes longer, we will contact you.

Order cancellation

You may cancel your order according to the cancellation policy below.

5. Payment policy

WooCommerce online payments

  • Payments can be made securely through the WooCommerce payment system.
  • Major credit cards and other secure online payment methods are accepted.
  • All payments are encrypted and processed securely.
  • For payment issues, contact: +372 5634 3939 or info@sofiko.ee

Payment on site

  • You may pay in cash or by card when picking up your order.
  • If you choose “Cash on pickup”, the order is prepared without prepayment.
  • Please bring exact cash when possible.

Payment confirmations

  • Online payments receive an email confirmation.
  • On‑site payments receive an SMS confirmation.
  • SMS is sent in both cases.

Payment discrepancies

If any issues arise, please contact customer support immediately.

6. Order cancellation policy

Cancellation time

You may cancel your order up to 10 minutes before the scheduled pickup or delivery time.

Cancellation fee

A cancellation fee may apply if the order is cancelled within the allowed time.

How to cancel

  • Log in to your account.
  • Open your order history.
  • Select the order and follow the instructions.
  • If needed, call: +372 5634 3939

Refunds

If eligible, refunds are issued to the same payment method used.

Exceptions

  • the order has already been prepared
  • the order has been dispatched
  • the order is custom‑made

7. Disclaimer and limitation of liability

Disclaimer

Information on the website may contain inaccuracies. You use the website at your own risk.

Limitation of liability

The company is not liable for direct or indirect damages resulting from the use of the website or online orders.

8. Applicable law

These terms are governed by the laws of the Republic of Estonia. All disputes fall under the jurisdiction of Estonian courts.

9. Changes to the terms

The company may update these terms at any time. Continued use of the website means acceptance of the updated terms.

10. Contact information

SOFIKO OÜ
Küütri tn 6, 51007 Tartu, Estonia
Email: info@sofiko.ee
Phone: +372 5634 3939